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Shipping/Exchange Policies/Privacy policy
Shipping
We offer the following shipping options:
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Orders up to $45.00 will be shipped for a start
price of $8.80; includes delivery confirmation. Your shopping cart will show all shipping fees before you pay.
( You choose optional shipping methods.)
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USPS first class mail for orders under $35.00 5 -7 days |
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Most orders $18.00 will cover it. |
ADDITIONAL
SHIPPING NOTES:
Please remember, all of our items are offered custom size free, most all orders are cut
and sewn at the time orders are placed, so add an additional 2-days to shipping time depending on the size of your order.
Also remember, we have no actual control over delivery time, we can only report what is promised by USPS. Most orders
are received within 5-9 days.
If we see due to a high volume of business during Holidays that your order may take
longer, we will notify you via email and give you the option of canceling your order.
Our customers are very important
to us and we strive to make sure that you are 100% satisfied, we will make every effort to get your order to you as quickly
as possible.
Payment Methods
If you are interested in purchasing anything on this site, you may
do so by adding the item to your shopping cart. We accept Mastercard, Visa, Discover, and American Express ,paypal,e-check
thru paypal payment processing for online orders. ( you no longer need a paypal account to use paypal. )
You
may also call 1-574-389-7988 to make an order over the phone. No credit card orders are taken over the phone,snail mail orders
only by mailing check or money order. If you use a credit card, your order will ship within 3-5 days depending on size of
order and custom requests. If you pay by personal check, your order will ship 5 business days after we receive your check.
Privacy Policy
Our
Privacy PolicyOur Shopping Cart uses a Secure Server
for
your personal information.
It scrambles the information before
it is sent on the internet.
Only your computer
and the Secure Server
know how to unscramble it. All our
customer information is kept
private, confidential and to ourselves! We
hate junk mail, especially Junk E-Mail!
How do they expect to accomplish anything
when they offend you with Junk
E-Mail first. We appreciate our customers and would never Spam
them
Contact information including email address, telephone number, address, etc. which is provided
by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients.
Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer
for their order. All is provided to paypal and there secure site.
Our Return Policy Our Return Policy is exchange only, no refunds. Please read below for instruction on how to make an exchange and our policy rules.
RETURNS for EXCHANGE For customers who use credit cards with Paypal via our shopping carts. You are offered the option
of a buyer money back guarantee, for a very small fee. You also have other resources available to you thru paypal. Paypal
is our Only payment processor. Please be sure to read over their information while checking out. Due to the custom nature of our clothing,
We have an exchange only policy on off the rack items.( With the exclusion of dog panty's,belly bands,bikinis,swim suits and
Halloween Costumes, )these items are not-returnable. Off the rack, means you did not provide measurements for your pet.. Off the rack items must be returned
within 21- days of purchase and must have been issued an REA#. Off the rack items must be in clean un used condition,
returns with an REA# will be exchanged minus shipping fees. ( Customer is responsible for all shipping charges ) A Re
stocking/Shipping fee of $6.00 will be charged and must be paid prior to our issuing you an REA#. Most often on orders that
were 4 items or less, the $6.00 fee will cover all shipping. On larger orders their will be added shipping costs due by customer
to cover the return of your exchange. You must email Customerservice@furbabiesdesigns.com for an REA# Your return for exchange must be able to be made within 21-days
of purchase. Orders returned with out prior authorization and/or past the allotted time, will be refused and returned
to sender. Please include in your
return for exchange, what item(s) you wish to exchange for If you do not provide us this information, the offer for exchange will be void after 30-days. No refund or exchange
will be offered..Only one return for exchange is offered.
Our Return Policy
for custom sized items
custom sized items means, items that you provided us with measurements for , we
offer alterations free if we made a mistake in making your item, we did not make the garment to the measurements that
you provided us with. If you made a mistake, we will offer alterations for a fee based on the number of items and work involved.
If the item is able to be altered, of course if an item is made way to small? there may not be a way to alter it.
customer
is responsible for all shipping fees, uless we made the mistake.
We have a size chart page with as much information
as possible on how and what to measure to make your furbabies close fit well, we also provide size charts for items. Please
visit that page before ordering. We want you to be 100% satisfied with your furbabiesdesigns items. Please take advantage
of all the help and we are sure that you will be very happy.
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